Business communications as part of the infrastructure
Modern business voice is not an isolated telephone system. Call quality, remote extensions, branch connectivity, contact-centre performance and application integration all depend on the network, security model and operational design around them.
Fennix approaches business communications as an engineering discipline that connects voice, endpoints, applications and network infrastructure.
Capabilities
- IP-PBX and VoIP architecture
- Unified communications
- SIP connectivity and integration
- IP phones and endpoints
- IVR and call routing
- Call recording
- Remote extensions
- Multi-site communications
- Contact-centre systems
- Reporting and analytics
- CRM and application integration
- Hospitality and business telephony
Implementation considerations
- LAN and WAN readiness for voice traffic
- VLAN and QoS design
- SIP and firewall considerations
- Numbering and call-routing requirements
- Remote and branch connectivity
- Availability and monitoring requirements
- Integration with business applications where required
Specialist communications property
Detailed product and PBX-focused material is kept on the specialist Fennix communications property rather than duplicated across the corporate site.
PABX.LK
For deeper business-communications and PBX coverage, visit PABX.LK.