Contact-centre systems depend on the wider environment
Queues, agents, call routing, recording and reporting are only part of the picture. Stable contact-centre operations also depend on the LAN, WAN, SIP connectivity, endpoint design and operational visibility around the platform.
Relevant capabilities
- Inbound and outbound systems
- Queues and IVR
- Call recording
- Reporting and agent management
- SIP and voice connectivity
- Network and QoS design
- Application integration where required
Detailed PBX and communications content is linked to the specialist Fennix communications property where appropriate rather than duplicated here.